My son's ear was pulled by teacher at Les calinous d'Allard

[mansuo]

On June 9, 2022, when grandma went to Les ******** to pick up the child, she found my son's one ear was very red and swollen. The child said that the teacher pulled his ear with all her strength at noon. My son was 4 and a half years old and could express himself clearly. The teacher has already left work, and the grandmother showed the principal of the child's injury, but the grandmother did not speak English and French, so she took the child home. When we got home from work, we found that the redness and swelling were severe, but we could no longer contact the teacher and the principal. The next day, I went to daycare to ask the teacher. The teacher denied it. I asked to watch the surveillance video, but the teacher said that the principal must be present. They told us to watch it in 5 days, but what broke me was that the video on the day of the incident on June 9 was broken, there was nothing, only the video on that day was broken. After my child's ears were pulled, he didn't want to go to daycare anymore. He kept saying that he was afraid, and my heart was broken. Later, the principal suggested that we could cancel the contract and refund the cost of the remaining days, but it was not until yesterday that we were notified to refund, and it was given a few days less and asked us to pay the fee of 50 dollars. I think this is very unreasonable and very unreasonable. I'm angry, but I don't know what to do, now the only evidence is damaged, daycare refuses to admit it, my son has a shadow in his heart, and he tells me from time to time: Mom, the teacher really pulled my ear, except for hugging tightly. I don't know what to do with him. I really regret not calling the police that day but trusting that daycare will investigate clearly. Every time I think about this, I feel extremely heartbroken and guilty.